Cadillac 2014 CUE User Manual. Also See for 2014 CUE. Software Updates. Press the MEDIA screen button to scroll through CD (if Fade: Press for more In the U.S., see www.cadillac.com. Equipped), My Media, USB, SD, sound from the front or rear Bluetooth, and Aux Input. The Cadillac User Experience (CUE) infotainment system gets a significant update to address complaints and add new features. CUE provides in-car infotainment, navigation and communication.

2014 Cadillac Cue Software Update Download
Cadillac Cue Software Update 2015
2015 Cadillac Cue Software Updates

Back in February 2017 Cadillac announced that its infotainment system, known as CUE, was dead and it would be replaced by the next-generation Cadillac user experience. CUE stood for Cadillac User Experience, but that's dead now as the American automaker launches the next-gen Cadillac user experience, which it swears isn't CUE.

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Back up the train a bit and you'll remember that the CUE infotainment system made its debut with the ATS for the 2013 model year, then spread across the lineup as vehicles were introduced or refreshed. On paper it showed promise, but in reality it was a trainwreck. The infotainment and climate systems were controlled completely by a touchscreen and touch-sensitive buttons. Move past the fact that CUE was straight confusing for those unfamiliar with it, the system itself would freeze up, go blank, and sometimes require the car to be turned off and locked just so the system could reset.

Now Cadillac says it's killing CUE and launching its replacement, the next-generation Cadillac user experience. Of course this is confusing as those three words are what CUE stood for, but Cadillac swears CUE is dead.

With CUE dead and the 2017 Cadillac CTS the first car to launch the new infotainment system, I was quite surprised when I started a 2017 Cadillac CTS-V and saw 'CUE' splash across the car's infotainment screen.

2014 Cadillac Cue Software Update Download

We reached out to a Cadillac spokesman, who said, 'CUE is dead and the 2017 CTS has the next-generation Cadillac user experience. It will simply take us time to re-brand and replace the CUE splash screen upon vehicle startup.'

Cadillac Cue Software Update 2015

So when a new Cadillac with the next-generation Cadillac user experience is turned on it will say 'CUE' on the screen despite it not actually being CUE. Got it?

When pressed for how long we'll continue to see the 'CUE' splash screen on cars with the next-generation Cadillac user experience, we were told, 'years.'

Why? It has to do with model cycles and product planning. It seems not everyone on the various development teams were completely in-sync when it came to launch timing.

TL:DR: The new Cadillac user experience isn't the old Cadillac User Experience even though it will be branded 'CUE' on the splash screen for quite some time.

The lawsuit alleges that Cadillac owners have been forced to pay big bucks to repair defective screens installed at the factory.

Plaintiffs recently filed a class-action lawsuit against General Motors for faulty Cadillac CUE infotainment screens. Cadillac owners claim there are physical issues with the system, such as delamination of the screen along with peeling and bubbling that essentially render the touchscreen interface inoperable and in need of expensive repairs. If this sounds somewhat familiar, it's because Ford’s early-gen MyFord and MyLincoln Touch infotainment systems were recently involved in a $17-million class-action lawsuit too.

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2015 Cadillac Cue Software Updates

Like with the Ford systems, Cadillac CUE immediately gained a reputation for being slow and unstable. General Motors eventually filed a service bulletin officially through the National Highway Traffic Safety Administration (NHTSA), which allegedly only notified dealers of the issue instead of owners of affected cars.

The lawsuit alleges that GM knew about the problem, but refused to recall the system for a widespread fix, despite multiple reports of failure. The company also still continued to falsely advertise the “high quality” characteristic of its CUE system and its “Integrated Center Stack.” More so, the suit says that many of the owners who experienced issues were forced to pay hundreds of dollars to repair the malfunctioning CUE system when it was defective from the factory.

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2014 Cadillac Cue Software Updates